Purpose:
• To establish conduct expectations for members, and response expectations from staff should instances of verbal abuse arise.
Policy:
1. Verbal abuse of staff by a member, or potential member will not be tolerated. Verbal abuse includes, but is not limited to, the act of harassing, labeling, insulting, scolding, rebuking, or excessive yelling towards an individual. Members who verbally abuse staff may have a complaint filed against them in accordance with CMMOTA Bylaw 3.6.2.10. which shall be dealt with in accordance with the CMMOTA Discipline for Complaints Policy.
2. In the case where an individual commits verbal abuse against a staff member, the staff member may immediately terminate the conversation without warning (e.g. hang up the phone).
Original Date of Policy Adoption: January 23, 2022
Date of Last Policy Revision: September 20, 2024
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