Purpose:
• To provide clarity surrounding what massage therapists are to provide to their clientele by way of receipt for service(s) and/or product(s) provided.
• This policy only applies to Associate Massage Therapist and Full Massage Therapist members.
• Registered Massage Therapist members are to follow the guidance provided by the regulatory college in the jurisdiction in which you practice and maintain registration in.
Definitions
Additional Services – any service provided by the member which is not included in the modalities listing in Appendix 19 – Modalities for Massage Therapists or where only 1 modality included in section 4 of Appendix 19 – Modalities for Massage Therapists is used during a treatment session.
Massage Therapy Treatment – treatment provided to a client using two or more modalities listed in Appendix 19 – Modalities for Massage Therapists.
Policy:
1. When a service and/or product is provided to a client by a member of CMMOTA, that member should issue a receipt to the client for service(s) and/or product(s).
a. Members are not to provide receipts with their billing number for services which they did not deliver (example: for services delivered by someone under their supervision). This would constitute fraud and would result in disciplinary action in accordance with CMMOTA’s Discipline for Complaints Policy.
2. Massage Therapy Service should be identified on the receipt as “Massage Therapy Treatment – XX minutes.”
3. Credit Card Surcharge Fees should be identified on the receipt as “Credit Card Surcharge Fee”
a. These may be included on a receipt for Massage Therapy Treatment
b. When implementing these fees as a business you are required to provide notice to your existing clientele not less than 30 days prior to fee implementation.
c. Credit Card Surcharge Fees may be implemented only in accordance with guidance provided by the Government of Canada (https://www.canada.ca/en/financial-consumer-agency/services/merchants/credit-fees-merchant.html)
4. In a regulated province, only Registered Massage Therapist Members, who are also members in good standing of the College of that respective jurisdiction shall issue a receipt which includes the wording “Massage Therapy Treatment”, Full Massage Therapist Members are to issue their receipts with the wording “Spa Therapy Treatment.”
a. Full Massage Therapist Members are prohibited from using their membership number on a receipt for services provided in a regulated province. This includes mobile services that would have a therapist address that is located in an unregulated province.
b. Associate Massage Therapist Members are prohibited from practicing massage therapy in a regulated province. This includes mobile services that would have a therapist address that is located in an unregulated province.
5. Products or additional services that are outside of the Massage Therapists Scope of Practice must:
a. Be identified by the name of the product, or a description of the service. They may not be included under either the description of “Massage Therapy Treatment – XX minutes” or “Spa Massage Treatment – XX Minutes”; and
b. The receipt issued cannot contain the CMMOTA Member number.
6. Receipts issued for missed appointments, also known as “no shows”, cannot contain the CMMOTA Member number.
7. Receipts issued for gift certificate or gift card purchases cannot contain the CMMOTA Member number.
8. A receipt issued when a gift certificate is used as the method of payment must list method of payment as “Gift Certificate Redemption” or “Gift Card Redemption” or similar language.
9. When a Gift Certificate or Gift Card is used as the method of payment for a treatment, the therapist or clinic shall not provide direct submission of receipt on behalf of the client to a third-party health care insurance provider.
10. Receipts issued for stand alone treatment of a modality (meaning that the treatment provided during the session used only the singular modality) which are listed under Section 4 of Appendix 19 – Modalities List for Massage Therapists may not contain the CMMOTA Member number. Modalities listed in Section 4 of Appendix 19 – Modalities List for Massage Therapists are to be incorporated with multiple modalities listed in the appendix as part of a massage therapy treatment. In such cases where a modality listed in this section is delivered as a stand-alone treatment (meaning that the treatment used only the singular modality), it would be required to be billed as if it were an additional service.
a. Additional services may not be direct billed to any third-party insurance company.
11. Receipts issued for treatment which involves any modalities not listed as in Appendix 19 – Modalities List for Massage Therapists cannot contain the CMMOTA Member number.
12. When a receipt is issued for mobile massage, the address used on the receipt is to be the office location of the business, not the location that the treatment was delivered.
13. If mobile services take place outside of the province in which the therapist has their office, receipts must be issued in accordance with item 4.a. of this policy.
14. A receipt issued by a CMMOTA Full Massage Therapist for massage therapy treatment should include all the following information:
a. Therapists Name, as it is presented on the therapist’s Membership Certificate, followed by educational credentials (e.g., BA, BSc., MT, DOMP, MOT, OMT, etc.); and
b. Therapists Association Number in Correct Format (CMMOTA – RMT#XXXX); and
c. Therapists Place of Business (if applicable); and
d. Address of Business; and
e. Phone Number of Business; and
f. GST # (if applicable); and
g. Date Receipt was Issued; and
h. Receipt Number; and
i. Name and mailing address of Client; and
j. Description of the service provided, including time and cost; and
k. Payment Method
15. A receipt issued by a CMMOTA Associate Massage Therapist member for massage therapy treatment should include all the following information:
a. Therapists Name, as it is presented on the therapist’s Membership Certificate, followed by educational credentials (e.g., BA, BSc., MT, DOMP, MOT, OMT, etc.); and
b. Therapists Association Number in Correct Format (CMMOTA – SMT#XXXX); and
c. Therapists Place of Business (if applicable); and
d. Address of Business; and
e. Phone Number of Business; and
f. GST # (if applicable); and
g. Date Receipt was Issued; and
h. Receipt Number; and
i. Name and mailing address of Client; and
j. Description of the service provided, including time and cost; and
k. Payment Method
16. A receipt issued by a CMMOTA member for product(s) or additional services should include all the following information:
a. Therapists Name, as it is presented on the therapist’s Membership Certificate only; and
b. Therapists Place of Business (if applicable); and
c. Address of Business; and
d. Phone Number of Business; and
e. GST # (if applicable); and
f. Date Receipt was issued; and
g. Receipt Number; and
h. Name and mailing address of Client; and
i. Product(s) or service(s) provided, including description of product(s) or service(s); and
j. Payment Method
17. A copy of all receipts issued should be kept, whether by electronic means, or by paper for a period of not less than 10 years.
18. A receipt or invoice should be issued even if a service(s) or product(s) are direct billed to a third-party insurance company, in which the payment method should be listed as “Third Party Billing” or “Insurance” or other language which would indicate such.
19. If no massage therapy treatment, or spa therapy treatment are being receipted, then the receipt must not contain the Therapist’s Association Number.
20. If a member has both professional designations, both services (Manual Osteopathic Therapy Treatment and Massage Therapy Treatment) must be listed on separate receipts. Combined receipts for service are not to be issued. Please note that treatments from both professional designations are not to be combined, and each should have a clearly defined appointment time.
21. If a member has both professional designations, the use of both membership numbers on the same receipt is prohibited. Only the appropriate member number is to be listed for the treatment provided.
22. Examples of Acceptable Receipt layout can be found in Appendix 30 – Receipting Samples.
Original Date of Policy Adoption: November 7, 2024
Date of Last Policy Revision:
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