Rejected Insurance Claim? Don’t Panic—We’ve Got You
Whether you’re a seasoned therapist or just starting your practice, health insurance claim rejections can (and do) happen. We get it—it’s frustrating. Whether your client returns with a rejected claim, or you’ve submitted a direct bill that bounced back, you’re not alone.
For new therapists, here’s a heads-up: most insurance companies need to process an initial claim manually to add you into their system. In some cases, this means your client may need to submit a paper claim for that first visit.
So, What Should You Do?
Easy—email us at info@cmmota.com
Helping with rejected claims is part of what we do best—and yes, we genuinely enjoy helping members through this process.
In your message, be sure to include:
- A clear description of the issue
- Any supporting documents or communication
- Your full name and membership number (if handy)
Our staff may reach out for a few more details to assist you fully. Just a heads-up: responses from insurance companies can take several business days, so a bit of patience may be required—but we’ll keep you in the loop every step of the way.
We’re here to make this less stressful—so don’t hesitate to reach out!