Conflict De-escalation in the Workplace

This workshop is live, online 

Conflict De-escalation in the Workplace

Giving you the tools to reduce in-the-moment emotional escalation

Conflict de-escalation is not about resolving disagreements—it’s about recognizing and reducing heightened emotional states before they escalate further.

For massage therapists, this can mean navigating moments where a client feels a loss of control, becomes emotionally distressed, or when a situation shifts and your personal safety needs to be safeguarded quickly.

This workshop is designed to give you practical, evidence-informed tools to manage those moments safely and professionally.

A Practical, Real-World Learning Experience

Developed by Brick and Bridge Communications, this three-hour, hands-on workshop is grounded in:

1. Communication theory
2. Real-world case studies
3. Frontline experience in high-stakes environments

Participants will work through guided discussions and common or potential scenarios in a confidential and supportive setting.
There is no pressure to perform—this is a professional learning environment designed to build confidence and practical skill.

Our goal is simple:
 Give you tools you can apply immediately in your practice—and continue to strengthen over time.

What You’ll Learn

This interactive workshop focuses on three core de-escalation strategies:

1. Building Rapport
Learn how intentional, professional rapport can reduce tension and create a sense of safety for both you and your client.
2. Expectancy Violations Theory (Flipping the Script)
Understand how calmly doing what a client does not expect can interrupt escalation and shift interactions toward cooperation.
3. Third-Party Perspective
Develop the ability to step outside the moment mentally—helping you stay grounded and respond professionally, even under pressure.

Workshop Format

Duration: 3 hours (3 credits)
Participants: 8–10 per session

To ensure a high-quality, interactive experience, each session is limited to 8–10 participants. This allows for meaningful discussion, scenario-based learning, and individual attention.
For clinics or teams larger than 10, dedicated sessions are available. Contact us for details.

Workshop Investment

$300 per participant
Includes:
1.    3-hour (3 credits) interactive workshop
2.    Small group format
3.    Practical, scenario-based learning
4.    Certificate of completion for professional development
5.    Copy of the course overview and one-page digital reference guide

Courses Advertising Disclaimer:

Please be aware that in providing advertising space to the advertiser(s), the Association (CMMOTA) is not providing an endorsement of any given course which may be advertised. Further, by advertising with CMMOTA does not mean that any professional liability insurance provider will recognize an advertised course as substantive for providing coverage for the practice of a modality or technique which may be attained within the training received. Further, the Association (CMMOTA) shall hold no responsibility, nor liability, for the content or accuracy of information which may be presented through the advertisement of a course, nor is Association (CMMOTA) approval of continuing education credits for any given course to be taken as an endorsement of the continuing education course, nor does any material presented through the advertisement of a continuing education course necessarily represent the views, values, or mission of the Association (CMMOTA).