When a Massage Client Crosses the Line:

Handling Sexual Harassment in Practice

If you’ve been in the massage therapy world for a while, you’ve likely heard the story — or lived it — of a client making an inappropriate request. It’s uncomfortable, it’s wrong, and unfortunately, it’s not uncommon. We wish we didn’t need to talk about this, but the number of reports we receive has steadily risen, and therapists deserve to know what steps to take when it happens.

First things first: if this has happened to you, we are truly sorry. You did not deserve that. You’re not alone, and you will get through it.

Sexual harassment is serious. Under the Canada Labour Code, it includes “any conduct, comment, gesture, or contact of a sexual nature that is likely to cause offence or humiliation.”

Setting the Standard: What Clinics Should Be Doing

A good clinic doesn’t just react — it prepares. If you’re employed or considering working somewhere, check that the following are in place:

• Clear Reporting Policies: There should be a documented process for reporting inappropriate behavior from clients — without fear of reprisal.
• Consent Form Language: Every intake form should clearly state that massage is therapeutic only and that any sexual advances will result in immediate termination of the session — with full payment still required. Here’s an editable sample form to use or adapt.
• Policy Enforcement: The clinic should have — and use — a zero-tolerance discharge policy for clients who cross the line.

If It Happens to You: Here’s What to Do

Despite best efforts, incidents can occur. When they do, your safety and professionalism come first:

• End the Session Immediately: Don’t hesitate. You’re not obligated to continue once a line is crossed.
• Report Internally: If you’re an employee or subcontractor, notify your supervisor or clinic owner right away. Protect yourself and allow them to take action.
• Document the Incident: Record detailed notes as part of the treatment chart. This helps safeguard you if a complaint is ever filed.
• Report to Police: Yes, even if it seems minor. Most incidents go unreported, but your report helps build the data that law enforcement and advocates need to push for change.
• Tell Your Association: Let us know what happened. We’re here to support you and track trends across the profession.

Final Thoughts

Sexual harassment has no place in massage therapy — not in your practice room, not in your workplace, not in this profession. And while we can’t prevent every incident, we can set strong boundaries, respond decisively, and support one another through it.

If this happens to you, know that you’re not expected to handle it alone — and you shouldn’t have to.